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Effective Date: January 16, 2026

Effective Date: January 16, 2026

Terms of use

By using SiteDNA, you agree to these Terms of Use. Please read them carefully.

By using SiteDNA, you agree to these Terms of Use. Please read them carefully.

Overview

These Terms of Use ("Terms") govern access to and use of the SiteDNA website and software platform (the "Service") operated by Hypha Dynamics Inc. ("Company," "we," "us," or "our").

These Terms of Use ("Terms") govern access to and use of the SiteDNA website and software platform (the "Service") operated by Hypha Dynamics Inc. ("Company," "we," "us," or "our").

1. Eligibility and Acceptance

The Service is intended for use by businesses and their authorized representatives only and is not intended for personal, household, or consumer use.

By accessing or using the Service, you represent that you are at least 18 years old. If you are not at least 18 years old, you may not access or use the Service.

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

The Service is intended for use by businesses and their authorized representatives only and is not intended for personal, household, or consumer use.

By accessing or using the Service, you represent that you are at least 18 years old. If you are not at least 18 years old, you may not access or use the Service.

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. Account Registration and Security

You must register for an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us promptly of any unauthorized access or suspected security breach involving your account.

You must register for an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us promptly of any unauthorized access or suspected security breach involving your account.

3. Subscriptions, Billing, and Renewal

If you purchase a subscription:

  • Fees are due in advance or as set forth in a separate written agreement and are non-refundable except as required by law or expressly stated in writing by the Company.

  • Subscriptions may be billed monthly or annually and automatically renew unless canceled before the renewal date.

  • You authorize the Company or its payment processor to charge your selected payment method for applicable fees.

  • You are responsible for all applicable taxes (excluding taxes on the Company’s net income), and we may charge tax when required.

  • We may change fees from time to time and will provide notice at least 30 days prior to renewal for material fee increases.

  • We may suspend or terminate access for non-payment.

If you purchase a subscription:

  • Fees are due in advance or as set forth in a separate written agreement and are non-refundable except as required by law or expressly stated in writing by the Company.

  • Subscriptions may be billed monthly or annually and automatically renew unless canceled before the renewal date.

  • You authorize the Company or its payment processor to charge your selected payment method for applicable fees.

  • You are responsible for all applicable taxes (excluding taxes on the Company’s net income), and we may charge tax when required.

  • We may change fees from time to time and will provide notice at least 30 days prior to renewal for material fee increases.

  • We may suspend or terminate access for non-payment.

4. Cancellation and Termination

Upon cancellation or termination, you may request export of your Customer Content for up to 30 days following the end of the subscription period. After this period, we may delete Customer Content in accordance with our standard data retention practices. We are not obligated to retain Customer Content beyond this period except as required by law.

Upon cancellation or termination, you may request export of your Customer Content for up to 30 days following the end of the subscription period. After this period, we may delete Customer Content in accordance with our standard data retention practices. We are not obligated to retain Customer Content beyond this period except as required by law.

5. Acceptable Use

You agree not to, and not to allow any third party to:

  • Use the Service for unlawful purposes

  • Reverse engineer, decompile, or attempt to extract source code

  • Resell, sublicense, share, or otherwise make the Service available to any third party except as expressly permitted

  • Access the Service in a manner intended to avoid usage limits, seat limits, or subscription restrictions

  • Misrepresent your age or identity to gain access to the Service

  • Scrape, crawl, data-mine, or use automated systems to extract data from the Service without our prior written permission

  • Interfere with or disrupt the Service, including by introducing malware or attempting unauthorized access

  • Submit content that is unlawful, infringing, harassing, defamatory, or otherwise harmful

We may impose reasonable rate limits or usage limits to protect the Service.

You agree not to, and not to allow any third party to:

  • Use the Service for unlawful purposes

  • Reverse engineer, decompile, or attempt to extract source code

  • Resell, sublicense, share, or otherwise make the Service available to any third party except as expressly permitted

  • Access the Service in a manner intended to avoid usage limits, seat limits, or subscription restrictions

  • Misrepresent your age or identity to gain access to the Service

  • Scrape, crawl, data-mine, or use automated systems to extract data from the Service without our prior written permission

  • Interfere with or disrupt the Service, including by introducing malware or attempting unauthorized access

  • Submit content that is unlawful, infringing, harassing, defamatory, or otherwise harmful

We may impose reasonable rate limits or usage limits to protect the Service.

6. Customer Content

6.1 Ownership

You (or your organization) retain ownership of content, data, images, photos, notes, reports, and other materials you submit to the Service ("Customer Content").

6.2 License to Operate the Service

You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, and otherwise process Customer Content solely to provide, maintain, support, secure, and improve the Service.

6.3 Your Responsibilities

You represent and warrant that:

  • You have all rights and permissions necessary to submit Customer Content and to grant the license above.

  • If Customer Content includes personal information of third parties (for example, your customers or employees), you have obtained any required notices and consents and are complying with applicable laws.

6.1 Ownership

You (or your organization) retain ownership of content, data, images, photos, notes, reports, and other materials you submit to the Service ("Customer Content").

6.2 License to Operate the Service

You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, and otherwise process Customer Content solely to provide, maintain, support, secure, and improve the Service.

6.3 Your Responsibilities

You represent and warrant that:

  • You have all rights and permissions necessary to submit Customer Content and to grant the license above.

  • If Customer Content includes personal information of third parties (for example, your customers or employees), you have obtained any required notices and consents and are complying with applicable laws.

7. Usage Data

We may collect and analyze usage data and technical data relating to the provision, use, and performance of the Service ("Usage Data"). We may use Usage Data to operate, maintain, improve, and develop the Service and may disclose Usage Data only in aggregated or de-identified form.

We may collect and analyze usage data and technical data relating to the provision, use, and performance of the Service ("Usage Data"). We may use Usage Data to operate, maintain, improve, and develop the Service and may disclose Usage Data only in aggregated or de-identified form.

8. Intellectual Property

The Company owns all rights, title, and interest in the Service, including all software, design, branding, and related intellectual property, excluding Customer Content.

You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Service except as expressly permitted in these Terms.

The Company owns all rights, title, and interest in the Service, including all software, design, branding, and related intellectual property, excluding Customer Content.

You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Service except as expressly permitted in these Terms.

9. Restrictions on AI Training

You may not use the Service, or any content made available by the Company through the Service (excluding your own Customer Content), to develop, train, test, or improve any machine learning models, large language models, or other AI systems, including by scraping, extracting, or compiling data from the Service.

You may not use the Service, or any content made available by the Company through the Service (excluding your own Customer Content), to develop, train, test, or improve any machine learning models, large language models, or other AI systems, including by scraping, extracting, or compiling data from the Service.

10. Online Chat and Customer Support Tools

The Service may include online chat, messaging, or customer support features powered by third-party service providers, including Intercom (the "Chat Feature").

By using the Chat Feature, you acknowledge and agree that:

  • Communications may be processed, stored, and analyzed by our third-party service providers on our behalf to provide customer support, respond to inquiries, and improve the Service.

  • Chat communications may be reviewed by Company personnel and, in some cases, supported by automated or AI-assisted tools provided by our service providers.

  • Information shared through the Chat Feature may be linked to your account and retained in accordance with our Privacy Policy.

You should not submit sensitive personal information through the Chat Feature unless expressly requested or required. We handle information collected through the Chat Feature in accordance with our Privacy Policy.

The Service may include online chat, messaging, or customer support features powered by third-party service providers, including Intercom (the "Chat Feature").

By using the Chat Feature, you acknowledge and agree that:

  • Communications may be processed, stored, and analyzed by our third-party service providers on our behalf to provide customer support, respond to inquiries, and improve the Service.

  • Chat communications may be reviewed by Company personnel and, in some cases, supported by automated or AI-assisted tools provided by our service providers.

  • Information shared through the Chat Feature may be linked to your account and retained in accordance with our Privacy Policy.

You should not submit sensitive personal information through the Chat Feature unless expressly requested or required. We handle information collected through the Chat Feature in accordance with our Privacy Policy.

11. Third-Party Services

The Service may integrate with or link to third-party services. Third-party services are not controlled by the Company, and your use of third-party services is governed by their terms and policies. The Company is not responsible for third-party services.

The Service may integrate with or link to third-party services. Third-party services are not controlled by the Company, and your use of third-party services is governed by their terms and policies. The Company is not responsible for third-party services.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SiteDNA provides informational and decision-support tools only. The Company does not guarantee results, outcomes, cost savings, revenue, uptime, or error-free operation.

Reports, inspections, and other outputs generated through the Service are intended as informational tools only and do not constitute professional assessments, certifications, appraisals, or legal opinions. Users remain solely responsible for verifying information and making independent decisions based on their own judgment and professional advice.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SiteDNA provides informational and decision-support tools only. The Company does not guarantee results, outcomes, cost savings, revenue, uptime, or error-free operation.

Reports, inspections, and other outputs generated through the Service are intended as informational tools only and do not constitute professional assessments, certifications, appraisals, or legal opinions. Users remain solely responsible for verifying information and making independent decisions based on their own judgment and professional advice.

13. Service Availability

We use commercially reasonable efforts to maintain the availability of the Service but do not guarantee uninterrupted access or error-free operation. We may perform scheduled maintenance with reasonable advance notice when practicable. Emergency maintenance may be performed without notice.

We use commercially reasonable efforts to maintain the availability of the Service but do not guarantee uninterrupted access or error-free operation. We may perform scheduled maintenance with reasonable advance notice when practicable. Emergency maintenance may be performed without notice.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from claims arising out of:

  • Your use of the Service

  • Your Customer Content

  • Your violation of these Terms

  • Your violation of applicable law or third-party rights

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from claims arising out of:

  • Your use of the Service

  • Your Customer Content

  • Your violation of these Terms

  • Your violation of applicable law or third-party rights

16. Data Processing Addendum

If you are using the Service as an organization and the Company processes personal data on your behalf, the SiteDNA Data Processing Addendum (DPA) is incorporated into and forms part of these Terms.

If you are using the Service as an organization and the Company processes personal data on your behalf, the SiteDNA Data Processing Addendum (DPA) is incorporated into and forms part of these Terms.

17. Changes to the Service and Terms

We may modify the Service or discontinue features at any time. We may also update these Terms from time to time.

If we make material changes to these Terms, we will notify you by email to the address associated with your account and by posting the updated Terms on our website with a revised effective date. Material changes will be effective 30 days after notice, unless the changes are required by law or relate to new features.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you should discontinue use of the Service before the effective date.

We may modify the Service or discontinue features at any time. We may also update these Terms from time to time.

If we make material changes to these Terms, we will notify you by email to the address associated with your account and by posting the updated Terms on our website with a revised effective date. Material changes will be effective 30 days after notice, unless the changes are required by law or relate to new features.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you should discontinue use of the Service before the effective date.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of law principles. Any disputes shall be resolved in state or federal courts located in Texas, unless otherwise required by applicable law.

Before initiating any legal proceeding, you agree to contact us at admin@sitedna.ai and attempt to resolve the dispute informally for at least 30 days.

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of law principles. Any disputes shall be resolved in state or federal courts located in Texas, unless otherwise required by applicable law.

Before initiating any legal proceeding, you agree to contact us at admin@sitedna.ai and attempt to resolve the dispute informally for at least 30 days.

19. Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, power failures, internet or telecommunications failures, or denial-of-service attacks.

Neither party shall be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, power failures, internet or telecommunications failures, or denial-of-service attacks.

20. Survival

Provisions which by their nature should survive termination of these Terms shall survive, including without limitation provisions relating to ownership, intellectual property, usage data, disclaimers, limitation of liability, indemnification, governing law, venue, and this Section.

Provisions which by their nature should survive termination of these Terms shall survive, including without limitation provisions relating to ownership, intellectual property, usage data, disclaimers, limitation of liability, indemnification, governing law, venue, and this Section.

21. Miscellaneous

Assignment: The Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets.

  • Severability: If any provision is held unenforceable, the remaining provisions will remain in effect.

  • No Waiver: Failure to enforce a provision is not a waiver.

Entire Agreement: These Terms, the Privacy Policy, and any incorporated documents (including the DPA) constitute the entire agreement regarding the Service.

Assignment: The Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets.

  • Severability: If any provision is held unenforceable, the remaining provisions will remain in effect.

  • No Waiver: Failure to enforce a provision is not a waiver.

Entire Agreement: These Terms, the Privacy Policy, and any incorporated documents (including the DPA) constitute the entire agreement regarding the Service.

22. Contact Information

Hypha Dynamics Inc.
5900 Balcones Drive # 30345
Austin, Texas 78731 United States
Email: admin@sitedna.ai

Hypha Dynamics Inc.
5900 Balcones Drive # 30345
Austin, Texas 78731 United States
Email: admin@sitedna.ai

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